Returns & Exchanges
We do not accept returns due to the sensitive nature of our products. In the event that you are dissatisfied with the quality of your purchase, please contact us. We care about our customers’ opinion and always look forward to improving our level of service!
If you receive a damaged product, please let us know immediately. Any damaged products will be replaced without charge.
If you receive a product different from what you ordered, we will replace the item and refund your return shipping costs.
No other exchanges are accepted.
Heart & Seed LLC is not responsible for lost or stolen items that are confirmed as delivered by the carrier to the delivery address provided with the order.
Personal Information That Heart & Seed LLC Gathers
Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. This includes address information and shipping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, and communicating with you.
Automatic Information: We receive and store certain data elements whenever you log on to our web site such as cookies and browser information like referring pages, and browser type/version.
Sharing Customer Information
Heart & Seed LLC never sells or otherwise discloses customer information to any outside party. We respect your privacy, and we will never provide your information to any other company or organization.
We securely transmit your credit card data to the appropriate credit card company during order processing. We never send customer information to other businesses that may want to do business with
In cooperation with law enforcement, we may be obligated to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of Heart & Seed LLC, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.
We work to protect the security of your information during transmission by using 128 bit Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.
Our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never change our policies and to make them less protective of customer information collected in the past without the consent of affected customers.